RESERVATION & CANCELLATION POLICY
Payment must be received before the workshop date. Cancellations must be received in writing at least two weeks prior to the course date to be entitled to a refund, which will be subject to a £20 administration fee. We regret that cancellations received after this date cannot be refunded, and refunds cannot be made for failure to participate in the event. However, a substitute guest can attend at any time.
FURTHER INFORMATION
For further information about all our future events and activities, contact us at office@llttf.com
Telephone 01360 661 078
@fiveareas (practitioner) @LLTTFNEWS (public) www.llttf.com/facebook
Five Areas Ltd. Terms and Conditions for Wellbeing Resource Training Sessions:
These are the terms and conditions (“Terms”) for Five Areas Limited (“Five Areas”, “we”, “us”) which apply to all Wellbeing Training sessions which we run (each a “Session”). These Terms apply whether it is a class Session or 1:1 Session, whether the Session is held in person or by remote dial-in, and whether you book for a single Session or for a series or group of Sessions (which we refer to as a “Course”).
Who these Terms apply to
These Terms apply to Individual Customers and Company Customers.
You are an Individual Customer if you are booking your own Session(s) and you are a Business User if you are booking Sessions on behalf of a company, charity or other organisation.
What these Terms cover
These terms include details of the standards of behaviour we require from all attendees at our Sessions, as well as information on our cancellation policy, payment obligations and liability, so please read these carefully.
Standards
When attending a Session you must respect the presenter and all other attendees. In particular you must not:
disclose any personal information about another Session attendee without their consent:
behave in a way which is likely to upset, embarrass, alarm, or annoy any other Session attendee;
seek to make any unsolicited contact with any Session attendee;
share materials provided for any Session with any third party;
act in a manner which may impact the presenter’s ability to lead the Session; or
behave in any way which the presenter may otherwise deem as unacceptable behaviour.
Failure to adhere to the above standards may result in your ejection from the Session without refund.
Failure to comply with the Standards may result in the offending attendee being barred from attending any future Sessions or in cancellation without refund of all further Sessions.
Cancellation
In the event you cancel a single Session or a Course of Sessions within 7 days prior to the commencement of that Session or Course of Sessions, we may retain 50% of the fee paid for the Session, or, where the Session is a class Session you may transfer your booking to another person as long as you provide us with details of such transfer in advance of the Session.
Where you cancel a Course after the first Session, no refund is payable.
Where you cancel a Course within 7 days of the first Session, we may retain 50% of the fee paid for that Course.
In the event that we cancel a single Session, we will endeavour to transfer your right to attend to a rescheduled time unless you otherwise request a full refund for that Session. In the event we cancel a part or all of Course of Sessions we will offer you alternative course dates or refund for the cancelled sessions.
Refunds: refunds for cancelled training events are calculated as a proportion of the total course training that is cancelled by us. If additional content is included in the training package such as access to an online course, the value of this is omitted from the sums refunded.
No Guarantee
The information provided in each Session is based on the research and analysis of a recognised expert in the area of cognitive behavioural therapy self-help.
We hope you find each Session helpful, however we do not warrant or guarantee that any particular outcome or improvement will be achieved for any attendee. The course and resources is not intended to be a direct substitute for consultative advice with a health care professional. Nor do we give any assurances of its effectiveness in a particular case.
To the extent permitted by law, we accept no liability for any loss or damage which arises out of, or relates to, our Sessions.
Ownership of our materials
Our sessions will involve use of attendee handout written materials in printed or pdf format which we have prepared (“Materials”).
We retain ownership of all intellectual property rights in the Materials. We provide our Materials to you solely for your personal use in relation to the Session(s), which includes use of the Materials both during the Sessions and when you are putting into practice what you have learned after a Session or between Sessions. This includes the right to copy and/or print the Materials in connection with such personal use. However no right to use the Materials for any commercial purpose, or any right to share the Materials with any third party, is granted under these Terms.
Business User obligations
If you are a Business User, it is your responsibility to ensure that the requirements of the ‘Standards’ section above (“Standards”) are notified to your attendees prior to them attending any Session.
In addition, please note the following:
Live Online training: Please ensure that all attendees can access the training from their own laptops/phone/tablet/work location/home. If we are teaching on use of an online website such as LLTTF.com, please can you check in advance that the licensed website loads/video plays and sound can be heard, as some IT policies and firewalls can cause unexpected problems.
Face to face training: If your Session includes face to face delivery options, we may ask that you provide an appropriate training room that has sufficient space, ventilation, a projector with HDMI connection wire, access to a nearby power socket for our trainers laptop and screen. We will provide you with information about the allocated trainer, and may pass your contact details to them if they need it.
Handouts: If appliable, we will send the training organiser a pdf Attendee handout. It is your responsibility to arrange distribution to each delegate.
Attendee certificate: We will supply the organiser with a template Session attendance certificates for you to complete and forward to the participants as an evidence of training for attendees.
Evaluations: We usually carry out a short evaluation at the end of the day for our own purposes using a link to an online evaluation. We will usually provide a collated version of the evaluation to the organiser.
Fees
The fees due for the Session(s) will be as stated when you make the booking.
For Business Users only invoices must be paid within 30 days of receipt. We may specify different payment terms at the time of the booking being made in which case those terms will apply. Please contact our office (01360 661078; email orders@lllttf.com) to arrange payment by invoice.
Sessions
Please note that we never share copies of our Power-Point slide Materials.
We do not permit Sessions to be recorded.
We reserve the right to alter Session content from time to time.
We also do not guarantee that a particular trainer will be able to deliver any particular Session. Whilst we will endeavour to meet your needs, we reserve the right to change trainers in response to altering circumstances.
Privacy
Our use of personal data will be in compliance with our privacy policy found here- www.llttf.com/privacy.